{"id":2326,"date":"2023-08-03T10:30:00","date_gmt":"2023-08-03T00:30:00","guid":{"rendered":"https:\/\/www.scarcitymanager.com\/blog\/?p=2326"},"modified":"2023-09-15T21:08:25","modified_gmt":"2023-09-15T11:08:25","slug":"how-to-fix-your-slow-ebay-sales-2","status":"publish","type":"post","link":"https:\/\/www.scarcitymanager.com\/blog\/how-to-fix-your-slow-ebay-sales-2\/","title":{"rendered":"How To Fix Your Slow eBay Sales 2023 &#8211; MASSIVE Tip #2"},"content":{"rendered":"\n<p>Welcome to Scarcity Manager&#8217;s series on how to fix your slow eBay sales. This is actually a huge massive tip. This is number two. Stay around till the end and we will show you how \u2063to actually fix this.<\/p>\n\n\n\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/mseoYT3u1KI?rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:28px\">How To Fix Your Slow eBay Sales 2023<\/h2>\n\n\n\n<p style=\"font-size:15px\">First we&#8217;re going to \u2063explain what it actually is. Okay? So it is how to \u2063decrease your I N R rating. That&#8217;s your item not received rating. Okay, so we&#8217;re going to discuss \u2063the elephant in the room, okay? We&#8217;re going to talk about this elephant. This elephant is drop shipping. How does eBay know he&#8217;s drop shipping and why are they targeting\u2063 him all of a sudden? Things were fine before. So these are the eBay execs. They work for eBay. How are they onto the elephant? Is eBay targeting you? There&#8217;s been a lot of \u2063in, there&#8217;s been a lot of misinformation out there \u2063spreading the false idea that eBay targets people who\u2063are using third-party software with their eBay businesses. <\/p>\n\n\n\n<p style=\"font-size:15px\">That is not it. My peoples. That was spread by a \u2063software application that had their eBay API rights revoked. The only way they could stay in business was to \u2063offer a crime extension. Okay? That&#8217;s how they got around that. And that is where this source of this false belief has come from. This guessing manager has both. We have an API that connects directly to eBay and we also \u2063have a Chrome extension. So if that&#8217;s still your belief system you can go ahead and use that. However, I can assure you, oops Daisy that that is not how you \u2063are being detected by eBay. That&#8217;s not why they&#8217;re targeting you. And we know that eBay does \u2063allow third-party fulfillment. So what gives sellers \u2063not receiving items they have purchased is the red \u2063flag that puts them onto you. <\/p>\n\n\n\n<p style=\"font-size:15px\">It is a high rating \u2063that is putting you on eBay&#8217;s radar. It is not third-party software\u2063 that gets you in trouble. It is your poor i n R rating. This is super important to understand because hardly anybody is aware of it. So eBay is looking into their crystal ball and can see all the eBay sellers whose rating is below average. So what is your R N R rating? Your R N I rating is one\u2063 component of your service metrics. It stands of course for item not received. There are two service metrics. First is item not as described and the second is item not received. We&#8217;re doing the second the I and R because lots of people\u2063are aware of item not as described and that&#8217;s not\u2063 what makes you stand out. Okay? So let&#8217;s have a look. Item not as described. Item not as described is a common element amongst all eBay sellers.<\/p>\n\n\n\n<p style=\"font-size:15px\"> This is important to understand whether they&#8217;re holding their\u2063own stock or they are not. They&#8217;re drop shipping using \u2063third-party fulfillment. So unless you are a dodgy \u2063brothers eBay seller you shouldn&#8217;t have a \u2063problem with this metric. You know, it&#8217;s pretty simple. You describe the item\u2063 clearly, don&#8217;t be mis leading and you&#8217;ve got this one\u2063 well and truly in the bag. Okay? Number two, item not received. Elena, if you are a drop\u2063shipper, this metric is what you need to watch \u2063and watch you very closely. This metric is what makes you \u2063stand out above all others. This is eBay&#8217;s crystal ball \u2063they can look into to sort out the wheat from the chaff\u2063 and who is not in compliance. Okay? This is how they find the elephants. Okay, so how to find it. It&#8217;s under eBay Seller hub\u2063or my eBay performance. Go to your dropdown menu service metrics. Okay? So this is your\u2063 service metrics dashboard.<\/p>\n\n\n\n<p style=\"font-size:15px\"> There&#8217;ll be the tab on the left item not as described and then\u2063 there&#8217;s another grade-out tab item not received,\u2063which funnily enough heaps of people are completely unaware of. Do see it there. Just grade out tab. This is what you really\u2063 need to be, you need to have your eyes on the fries as \u2063far as this information goes. Okay? So Service Me metric \u2063came into effect in June, 2018. So what we have here, if you are on the I N R tab is there&#8217;s a thermometer and you&#8217;ll have your\u2063 rating on this thermometer and so will your peers and then here on the left they&#8217;ll give you \u2063what your I N R rating is. So let&#8217;s have a closer look at that literally. Okay, so here&#8217;s an example. This is the eBay seller. They&#8217;re at 0.76% and they are a little bit\u2063higher than their peers. However, it&#8217;s not super freak out. They are still in the average zone here. Okay? So let&#8217;s have a look. <\/p>\n\n\n\n<p style=\"font-size:15px\">The thermometer you are at 0.76% and your peers are at 0.58%. Okay? So this is an example of someone&#8217;s R N R rating\u2063that is super high. They&#8217;ve only done six terms actions and out of those six,\u2063one was not received. So therefore their rating \u2063is 16.67%, which is that&#8217;s not good. Okay? Now looking at this \u2063closer example, the, the metrics on the left, okay, so this\u2063 seller who we&#8217;re using as an example, has said a\u2063 total of 3,924 transactions 30 of them have not been received. So if we divide 30 into that figure we have a 0.76% I in R rating, okay? That&#8217;s how they&#8217;re doing it and they&#8217;re calculating\u2063 it always on the go taking into account transactions \u2063that are still in process. Okay? So your i and R rating is eBay&#8217;s red\u2063flag for drop shippers. <\/p>\n\n\n\n<p style=\"font-size:15px\">That is how you are \u2063coming under their radar not from using third-party software. It&#8217;s this your I N R rating. That&#8217;s what it&#8217;s all about. Okay? So to make things\u2063even a little scarier starting from July 24th,\u2063which was only days ago eBay has launched the shipping\u2063 performance policy item not received rate. So basically it&#8217;s, you know they&#8217;re fine tuning the\u2063R N I rate even more. So you really, really have \u2063to keep on top of this. Okay? So this is a low, an average rating high and very high and \u2063this is what puts you on their radar and you need \u2063to be in this area here, okay? So you need to keep your rating \u2063average to below average. Okay? Let&#8217;s get to the good stuff. Item not received, how to \u2063bring your rating down. <\/p>\n\n\n\n<p style=\"font-size:15px\">Okay, so we&#8217;ll go throug h\u2063each of these one by one. This is a summary. Number one, use tracking. Two, set yourself realistic \u2063shipment times three use a reliable carrier. Four, set up realistic\u2063 expectations on delivery times. So that is different than number two. Five, only use suppliers that can dispatch in a maximum of two business days. And six, do everything you can to ensure that you can actually send the item. Okay, let&#8217;s go through them. One, using tracking. If you don&#8217;t use tracking then you basically don&#8217;t\u2063have a league to stand on. I&#8217;ve read reports of customers\u2063 lodging an I in our case the day after they purchased\u2063 like ludicrous, right? The item was not even dispatched yet. So it had gone missing. Why did eBay even allow this to occur? Because there was no tracking number. So the bottom line is if you don&#8217;t have tracking your stuffed and eBay will always favor the buyer. <\/p>\n\n\n\n<p style=\"font-size:15px\">Use tracking, okay? Set up realistic shipment times. If your I N R rating gets too high one of the things eBay\u2063 will come and impose on you themselves is\u2063 extending your shipping times to something more realistic. So save yourself the trouble\u2063and start with them instead. You need to find a balance. If it is too short,\u2063you&#8217;ll get into trouble. If it&#8217;s too long your competitors may \u2063become more appealing. Okay? So here&#8217;s some examples. Now this is a real\u2063 example for this same item which is like a tiered fruit stand. So when I actually viewed this item it was six days from when I viewed it. So this particular one here in South Australia is six days from the day I viewed it and it had a three-day \u2063window for a delivery. <\/p>\n\n\n\n<p style=\"font-size:15px\">So that&#8217;s quite short. And then I found for the exact same item another seller who was a 15\u2063day delivery window, or sorry 15 day dispatch from the day I looked at it and a five day delivery window. So you need to find a sweet spot of something that&#8217;s doable, okay? You don&#8217;t want to set yourself up to fail but you don&#8217;t want to have it so far in the future either that the \u2063buyer&#8217;s like why, you know I can get that quicker\u2063 from overseas, for example. Okay, so number three is\u2063 a user-reliable carrier. So this is a no-brainer \u2063if your carrier&#8217;s too slow and the tracking&#8217;s not\u2063 reliable or accurate you need to change your\u2063 carrier here in Australia. Australia post e parcels pretty reliable and it \u2063comes with tracking. Then there are many other\u2063 popular courier options which are all trackable. Number four, okay, set up\u2063realistic expectations. Okay, so this looks like a\u2063 double up with point number two setting up realistic shipment times. Over here we&#8217;re talking about automated communication\u2063 with your buyer. This is one of the unique features that \u2063Scarcity Manager offers. <\/p>\n\n\n\n<p style=\"font-size:15px\">It&#8217;s called the email, eBay\u2063email order responder feature. This comes with our\u2063 premium platinum plus plan. It enables you to communicate\u2063 with your buyer and send out two timed prescripted\u2063 emails automatically to set yourself up for success. So that&#8217;s pretty huge as eBay does not allow you\u2063to contact the customer outside of the normal\u2063means of communication. However, we tap into the A P\u2063I and we can have you send up send automated emails to your buyers. Okay? So here&#8217;s how it works. Here&#8217;s an example of email number one this is from my demo account, okay? So you can fill in the subject as you wish and the body as\u2063 you wish, and then you can set up when you want that email to fire off. Then you can set up another email. This is an example of email two. The example has your \u2063order has been dispatched. Now there&#8217;s quite a bit\u2063of body copy in here which I&#8217;ll go on the next slide. And then you can select\u2063here as per the previous you can select right away,\u2063day one, two, or three, okay? And then save that order responder and then they will automatically \u2063be sent off to your buyers. Okay? So how about let&#8217;s\u2063have a closer look. Let&#8217;s have a closer look\u2063at email to content.<\/p>\n\n\n\n<p style=\"font-size:15px\"> Okay? So it says we&#8217;re\u2063pleased to advise your order has been dispatched. Please make note of the\u2063 following delivery times yada yada Victoria, the\u2063 following states, okay so it breaks down how long. If they&#8217;re, for instance in Tasmania they&#8217;re going to go, oh, okay I can expect delivery between \u2063this and that many days. Okay? And then you can also put down anything you know \u2063that&#8217;s applicable delivery limitations we all need to consider. So we&#8217;ve got things like record volume of online sales, fewer \u2063flights, fewer trucks all these things that have \u2063been impacted and imposed on us from covid, natural\u2063 disasters, for instance all the flooding, bushfires. Okay? So this is the second part of this. This email, we&#8217;re doing our\u2063best to get your delivery to you and the least\u2063amount of time possible. Have a please take into consideration we live\u2063in a different world today. We&#8217;re all in this together.<\/p>\n\n\n\n<p style=\"font-size:15px\"> Please feel free to reach out to us with the following methods. So we&#8217;ve got email, phone, text or ss m, SS, WhatsApp, Facebook, okay? Those are just ideas. The more ways you enable\u2063your buyer to make contact with you, the better\u2063 feedback you will have. You know, things will go smoothly for you and the lower your I N R rating will be. So, okay. Now Chris is one of our longtime users and if you want to have a\u2063look at this video here it is actually an excerpt of one of his bigger videos where\u2063he actually specifically says how he uses this feature\u2063to his advantage in his store. And he is a full-time eBay seller. So you can check that out. Next slide. Okay, number five, only use suppliers with one to two-day dispatch times. Like this is super important.<\/p>\n\n\n\n<p style=\"font-size:15px\"> No brainer. This is an example of a\u2063seller that we support. It&#8217;s D shop. I think it leaves in one business day. Okay? Okay, now six,\u2063this is super important. You need to actually send the item. Does your supplier have stock? Do you have a methodology\u2063in place to continually check all the items you&#8217;ve\u2063listed on a regular basis? Selling items that your supplier has sold out creates an oversell situation. eBay knows on average how many I and R cases each seller receives in comparison to the sales they have made. This is very important. So that&#8217;s how the elephants \u2063really get spotted. Your supplier has run out of stock so you have to cancel the sale. There are only two outcomes here. One, you can convince the \u2063customer to cancel the sale. <\/p>\n\n\n\n<p style=\"font-size:15px\">Two, you have to cancel the sale. It&#8217;s usually two. So number two, outcome\u2063is not a good outcome and will make your I N R rating go up. That is a massive contributor to how the elephants are being spotted. Okay? So on scarcity manager&#8217;s homepage we have now made available\u2063 the suppliers that we support for supplier inventory checking\u2063 and supplier repricing. So you click on this button here it&#8217;ll take you to the list. It looks like that here, like this here. So these are the suppliers\u2063 we currently check for both these features supplier inventory checking\u2063 and supplier repricing. However, as it states\u2063 here, we currently support over 300 more suppliers for\u2063 supplier inventory checking. <\/p>\n\n\n\n<p style=\"font-size:15px\">So if you want to inquire about that please contact guessing manager about the suppliers that\u2063you wish to have supported. Okay? So we&#8217;ll just quick recap on how to bring your rating down. Use tracking, set realistic shipment times use a reliable carrier, set up realistic expectations\u2063on delivery times. Only use suppliers that\u2063can dispatch in a maximum of two business days and\u2063do everything you possibly can to ensure you can\u2063actually send the item. Okay? So that&#8217;s it for this tip. Other video tutorials to increase sales. Okay, so this is our eBay \u2063email order responder. It&#8217;s on our blog and I&#8217;ll\u2063 leave a link for that below. We&#8217;ve already talked in length about that. And here is how to automate \u2063supplier inventory. Checking again an excerpt from a testimonial on\u2063how a full-time eBay drop shipper is using supplier \u2063inventory checking to help minimize this and\u2063bring his R N I rating down. Okay, I hope you enjoyed that video. And stay tuned for next week&#8217;s video\u2063 where we have another tip. So consider subscribing to our channel so you don&#8217;t miss out. So consider subscribing to our channel so you don&#8217;t miss out.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Consider joining Scarcity Managers new YouTube Channel so you don&#8217;t miss out:<\/p>\n\n\n\n<p>\ud83d\udd14 \ud835\udde6\ud835\ude02\ud835\uddef\ud835\ude00\ud835\uddf0\ud835\uddff\ud835\uddf6\ud835\uddef\ud835\uddf2 \ud835\udde7\ud835\uddfc \ud835\udde2\ud835\ude02\ud835\uddff \ud835\uddec\ud835\udde7 \ud835\uddd6\ud835\uddf5\ud835\uddee\ud835\uddfb\ud835\uddfb\ud835\uddf2\ud835\uddf9 \ud835\udddb\ud835\uddd8\ud835\udde5\ud835\uddd8 \u27a1\ufe0f <a href=\"https:\/\/bit.ly\/3sH7KLq\">https:\/\/bit.ly\/3sH7KLq<\/a><\/p>\n\n\n\n<p>\ud835\uddea\ud835\uddf2 \ud835\uddfc\ud835\uddf3\ud835\uddf3\ud835\uddf2\ud835\uddff \ud835\uddee \ud835\udfed\ud835\udff0 \ud835\uddf1\ud835\uddee\ud835\ude06 \ud835\uddf3\ud835\uddff\ud835\uddf2\ud835\uddf2 \ud835\ude01\ud835\uddff\ud835\uddf6\ud835\uddee\ud835\uddf9 \ud835\uddfc\ud835\uddfb \ud835\uddee\ud835\uddf9\ud835\uddf9 \ud835\uddfc\ud835\uddf3 \ud835\uddfc\ud835\ude02\ud835\uddff \ud835\uddfd\ud835\uddf9\ud835\uddee\ud835\ude01\ud835\uddf3\ud835\uddfc\ud835\uddff\ud835\uddfa\ud835\ude00..<br>\ud835\uddd4\ud835\uddfa\ud835\uddee\ud835\ude07\ud835\uddfc\ud835\uddfb \ud835\uddf6\ud835\uddfb\ud835\uddf0\ud835\uddf9\ud835\ude02\ud835\uddf1\ud835\uddf2\ud835\uddf1.<\/p>\n\n\n\n<p>\ud83d\udd25\ud835\udddd\ud835\uddfc\ud835\uddf6\ud835\uddfb \ud835\udde6\ud835\uddf0\ud835\uddee\ud835\uddff\ud835\uddf0\ud835\uddf6\ud835\ude01\ud835\ude06 \ud835\udde0\ud835\uddee\ud835\uddfb\ud835\uddee\ud835\uddf4\ud835\uddf2\ud835\uddff \ud835\udddb\ud835\uddd8\ud835\udde5\ud835\uddd8:<br>\u27a1\ufe0f <a href=\"https:\/\/www.scarcitymanager.com\/register.php\">https:\/\/www.scarcitymanager.com\/register.php<\/a><\/p>\n\n\n\n<p>\ud835\udddf\ud835\uddf2\ud835\uddee\ud835\uddff\ud835\uddfb \ud835\uddf5\ud835\uddfc\ud835\ude04 \ud835\ude01\ud835\uddfc \ud835\ude02\ud835\ude00\ud835\uddf2 \ud835\udde6\ud835\uddf0\ud835\uddee\ud835\uddff\ud835\uddf0\ud835\uddf6\ud835\ude01\ud835\ude06 \ud835\udde0\ud835\uddee\ud835\uddfb\ud835\uddee\ud835\uddf4\ud835\uddf2\ud835\uddff\ud835\ude00 \ud835\uddf2\ud835\uddd5\ud835\uddee\ud835\ude06 \ud835\uddf2\ud835\uddfa\ud835\uddee\ud835\uddf6\ud835\uddf9 \ud835\uddd4\ud835\ude02\ud835\ude01\ud835\uddfc\ud835\uddff\ud835\uddf2\ud835\ude00\ud835\uddfd\ud835\uddfc\ud835\uddfb\ud835\uddf1\ud835\uddf2\ud835\uddff \ud835\ude01\ud835\uddfc \ud835\uddee\ud835\ude02\ud835\ude01\ud835\uddfc\ud835\uddfa\ud835\uddee\ud835\ude01\ud835\uddf6\ud835\uddf0\ud835\uddee\ud835\uddf9\ud835\uddf9\ud835\ude06 \ud835\uddff\ud835\uddf2\ud835\uddee\ud835\uddf0\ud835\uddf5 \ud835\uddfc\ud835\ude02\ud835\ude01 \ud835\ude01\ud835\uddfc \ud835\ude06\ud835\uddfc\ud835\ude02\ud835\uddff \ud835\uddef\ud835\ude02\ud835\ude06\ud835\uddf2\ud835\uddff\ud835\ude00 \ud835\ude01\ud835\uddfc \ud835\uddf1\ud835\uddf2\ud835\uddf0\ud835\uddff\ud835\uddf2\ud835\uddee\ud835\ude00\ud835\uddf2 \ud835\uddf1\ud835\uddf2\ud835\uddf3\ud835\uddf2\ud835\uddf0\ud835\ude01\ud835\ude00 \ud835\uddee\ud835\uddfb\ud835\uddf1 \ud835\uddf8\ud835\uddf2\ud835\uddf2\ud835\uddfd \ud835\ude06\ud835\uddfc\ud835\ude02\ud835\uddff \ud835\udddc\ud835\udde1\ud835\udde5 \ud835\udde5\ud835\uddee\ud835\ude01\ud835\uddf6\ud835\uddfb\ud835\uddf4 \ud835\uddf1\ud835\uddfc\ud835\ude04\ud835\uddfb!<br>\ud83d\udd25\u27a1\ufe0f <a href=\"https:\/\/www.scarcitymanager.com\/blog\/how-to-reduce-your-ebay-defects-using-the-ebay-email-autoresponder\/\">https:\/\/www.scarcitymanager.com\/blog\/how-to-reduce-your-ebay-defects-using-the-ebay-email-autoresponder\/<\/a><\/p>\n\n\n\n<p>\ud835\udde3\ud835\ude02\ud835\ude01 \ud835\uddee\ud835\uddfb \ud835\uddd4\ud835\ude02\ud835\ude01\ud835\uddfc\ud835\uddfa\ud835\uddee\ud835\ude01\ud835\uddf2\ud835\uddf1 \ud835\udde0\ud835\uddf2\ud835\ude01\ud835\uddf5\ud835\uddfc\ud835\uddf1\ud835\uddfc\ud835\uddf9\ud835\uddfc\ud835\uddf4\ud835\ude06 \ud835\uddf6\ud835\uddfb \ud835\udde3\ud835\uddf9\ud835\uddee\ud835\uddf0\ud835\uddf2 \ud835\ude01\ud835\uddfc \ud835\uddf8\ud835\uddf2\ud835\uddf2\ud835\uddfd \ud835\uddfc\ud835\uddfb \ud835\ude01\ud835\uddfc\ud835\uddfd \ud835\uddfc\ud835\uddf3 \ud835\ude06\ud835\uddfc\ud835\ude02\ud835\uddff \ud835\udde6\ud835\ude02\ud835\uddfd\ud835\uddfd\ud835\uddf9\ud835\uddf6\ud835\uddf2\ud835\uddff\ud835\ude00 \ud835\udde6\ud835\ude01\ud835\uddfc\ud835\uddf0\ud835\uddf8 \ud835\ude01\ud835\uddfc \ud835\uddf2\ud835\uddfb\ud835\ude00\ud835\ude02\ud835\uddff\ud835\uddf2 \ud835\ude06\ud835\uddfc\ud835\ude02 \ud835\uddfa\ud835\uddf6\ud835\uddfb\ud835\uddf6\ud835\uddfa\ud835\uddf6\ud835\ude00\ud835\uddf2 \ud835\uddee\ud835\uddfb \ud835\uddfc\ud835\ude03\ud835\uddf2\ud835\uddff\ud835\ude00\ud835\uddf2\ud835\uddf9\ud835\uddf9 \ud835\ude00\ud835\uddf6\ud835\ude01\ud835\ude02\ud835\uddee\ud835\ude01\ud835\uddf6\ud835\uddfc\ud835\uddfb<br>\ud83d\udd25\u27a1\ufe0f <a href=\"https:\/\/www.scarcitymanager.com\/blog\/how-to-automate-supplier-inventory-checking\/\">https:\/\/www.scarcitymanager.com\/blog\/how-to-automate-supplier-inventory-checking\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to Scarcity Manager&#8217;s series on how to fix your slow eBay &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"ast-button\" href=\"https:\/\/www.scarcitymanager.com\/blog\/how-to-fix-your-slow-ebay-sales-2\/\"> <span class=\"screen-reader-text\">How To Fix Your Slow eBay Sales 2023 &#8211; MASSIVE Tip #2<\/span> Read More 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