{"id":1676,"date":"2022-10-31T15:14:24","date_gmt":"2022-10-31T04:14:24","guid":{"rendered":"https:\/\/www.scarcitymanager.com\/blog\/?p=1676"},"modified":"2023-10-12T16:59:55","modified_gmt":"2023-10-12T05:59:55","slug":"how-to-reduce-your-ebay-defects-using-the-ebay-email-autoresponder","status":"publish","type":"post","link":"https:\/\/www.scarcitymanager.com\/blog\/how-to-reduce-your-ebay-defects-using-the-ebay-email-autoresponder\/","title":{"rendered":"How To Reduce Your eBay Defects Using The eBay Email Autoresponder"},"content":{"rendered":"\n<p>How To Reduce Your eBay Defects Using The eBay Email Autoresponder<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\r\n<div class=\"ast-oembed-container\" style=\"height: 100%;\"><iframe title=\"How To Reduce Your eBay Defects Using The eBay Email Autoresponder\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/lOCbrEAVpz8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\r\n<\/div><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Defects and Negative Feedback is a Huge Elephant in the Room.<br>It is in the back, or front of many eBay sellers&#8217; minds, however it is not something a lot of us want to talk about.<\/p>\n\n\n\n<p style=\"font-size:25px\">How To Reduce Your eBay Defects Using The eBay Email Autoresponder<\/p>\n\n\n\n<p>This blog and tutorial of Scarcity Managers EBAY EMAIL AUTORESPONDER will show you not only how to fill in and make use of this feature, however we are also going to look at some areas that you could address to help to improve your feedback rating and help to avert negative feedback or defects, in a more proactive manner.<\/p>\n\n\n\n<p>As an eBay seller, you would know that you are not permitted to contact a customer outside of the eBay Messages. So Scarcity Manager has created an eBay email auto-responder.<br>Using eBays API, we can help you to reach out to your buyers with a set of automated emails that you get to choose When to send, and what to say.<\/p>\n\n\n\n<p>Ebay does not have the ability to let you set up an automatic script or set of auto responders (automatic emails) However Scarcity Manager does give our users that ability.<br>We have a solution of how to really improve your defects, by being proactive, rather than reactive.<\/p>\n\n\n\n<p>So lets take a look at it now.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Transcribe of How To Reduce Your eBay Defects Using The eBay Email Autoresponder<\/strong><\/h2>\n\n\n\n<p>The topic of this video is Cassi manager&#8217;s,\u2063eBay email autoresponder. So D defects and negative feedback is a \u2063huge elephant in the room. It is in the back or front of many eBay cells minds, however is not something a lot \u2063of us want to talk about. This blog in a tutorial of scarcity managers eBay email order responder,\u2063will show you not only how to fill in and make \u2063sense of this feature, <\/p>\n\n\n\n<p>however, we&#8217;re also going to look\u2063 at some areas that you could address to help you \u2063improve your feedback, rating and help to avert negative feedback or defects in a more proactive manner. As an eBay seller, you would know that you are not permitted \u2063to contact a customer outside of the eBay messages. So Scarcity Manager has\u2063 created an eBay email order responder using eBay&#8217;s A p i. <\/p>\n\n\n\n<p>We can help you to\u2063 reach out to your buyers with a sort of automated\u2063 emails that you get to choose when to send and what to say. EBay does not have the \u2063ability to let you set up an automatic script or set of autoresponders i e automatic emails.<\/p>\n\n\n\n<p> However, scarcity Manager does \u2063give our users that ability. We have a solution of how to \u2063really improve your defects by being proactive rather than reactive. So let&#8217;s take a look at that. Now to find it you&#8217;ll use your eBay\u2063 dashboard dropdown menu click it and you&#8217;ll\u2063find eBay emails there. <\/p>\n\n\n\n<p>If you click on that, it will \u2063take you to this page here. So we&#8217;ve already gone ahead and filled it in with some examples. It&#8217;s very simple to fill out. Okay, so the first thing we want to go and do is put an email in here \u2063now that we&#8217;ll be taking it from the email that&#8217;s configured\u2063 with your seller account. However, we do need an email here if you do not happen \u2063to have one configured. <\/p>\n\n\n\n<p>So just pop that in there. So all you need for each\u2063 email is a subject body copy and then a time frame\u2063 that you want it sent in. So for this email one, just as an example we&#8217;ve put thank you for \u2063your order Body copy. We&#8217;ve put thank you for your order. Your order will be dispatched according to the time specified on the eBay listing. <\/p>\n\n\n\n<p>If you need to contact us for\u2063 whatever reason, please do so through the eBay message \u2063center or feel free to call or text us on when\u2063 we&#8217;ve made up a mobile there. We are here to help. Thanks again for your order. The team at demo then you selects the\u2063 time frame you want it sent in we&#8217;ve selected immediately\u2063 and you enable that. <\/p>\n\n\n\n<p>So for email two, we&#8217;ve put\u2063 your order has been dispatched. We have more lengthy explanation in there which we&#8217;ll go through in a little bit. We&#8217;ve selected one day Tick Enable and then all you have to do\u2063is press save order responder. You&#8217;ll see your email preview come up for email one and email two \u2063it says Successfully saved and there it is there. <\/p>\n\n\n\n<p>So that&#8217;s all there is to it. Key in an email subject\u2063 body copy time frame, and enable. Do that for email two, save \u2063it and you are good to go. Okay, so let&#8217;s just talk about a few ways that you \u2063can help to decrease defects. So in email two, we&#8217;ve gone \u2063into a little bit more detail and we&#8217;d like to just go through that.<\/p>\n\n\n\n<p> So, so here we&#8217;ve just put we&#8217;ve made a note of \u2063the delivery times here. We&#8217;re using Australia as an example. Of course, you can use \u2063whatever country you are in. We have customers in the US and the uk and you can some in Europe. So just put in whatever is\u2063applicable to your own country. <\/p>\n\n\n\n<p>Now, one thing that is \u2063applicable to everybody regardless of where you live, is that one of the biggest reasons \u2063that buyers leave defects or negative feedback is delivery times. They have a very unrealistic expectation regarding delivery times. Sending out emails right away\u2063 to your buyers can help set up more realistic expectations \u2063right off the bat.<\/p>\n\n\n\n<p> So as soon as they purchase they&#8217;ll have more realistic expectations about their deliveries. So, and you can make these emails through the seasons as well. For instance, the Christmas you can insert the relevant ad copy. So here we have written\u2063 delivery considerations that we all need to consider \u2063in our current climate. So we&#8217;ve condensed these. We have record volume of \u2063online sales, fewer flights fewer trucks and truck drivers. <\/p>\n\n\n\n<p>New health and safety guidelines. For instance, you know, social distancing. The fact that people are in isolation that&#8217;s really affecting\u2063 how many workers are out there to deliver the parcels. Mail-in processing \u2063facilities may be affected by temporary closures, not only due to lack of employees, however,\u2063also due to the impact of natural disasters, which \u2063is the next point, the impact of natural disasters and\u2063 severe weather implications. So these all have a short and long-term effect on \u2063the delivery of parcels. For instance, here in Australia we&#8217;ve had floods and severe\u2063 weather in many areas ongoing. <\/p>\n\n\n\n<p>Victoria, New South\u2063 Wales, and Queensl and have recently been impacted\u2063very badly in the US. Areas in Florida such as Fort Meyer have been terribly affected. Earlier on in 2022 the United Kingdom heatwave\u2063caused a substantial disruption to transportation. So it&#8217;s worth noting these occurrences because people sometimes take, don&#8217;t take into account the effect that\u2063 they have on transportation.<\/p>\n\n\n\n<p> So putting that in the forefront of their minds can really help to set up more realistic expectations. So we&#8217;ve done a, a little \u2063bit of a condensed, you know format of what we&#8217;ve just \u2063talked about there to give the your customers a, an idea of what&#8217;s going on that really does impact \u2063the delivery of their parcel. Now the other thing we&#8217;d\u2063like to talk about is Is contact methods. <\/p>\n\n\n\n<p>So we&#8217;ve done some examples here. So people love to be contacted they love to have the \u2063ability to contact you. We have averted many a negative feedback by jumping on the phone and\u2063 ringing the customer up. <\/p>\n\n\n\n<p>They&#8217;ve often been tickled \u2063pink to be contacted by you directly. So to be proactive, provide\u2063 as many contact details as you can so they can\u2063 contact you directly. So email&#8217;s an obvious choice. The first choice phone,\u2063if you&#8217;re comfortable with that text or SMS, is quick and easy. Now, WhatsApp some people might have \u2063a WhatsApp business account and the same with Facebook. <\/p>\n\n\n\n<p>So those are some ideas of how you can let your customers reach out to you to help bring\u2063 down your defect ratings. Now we have found that\u2063 to be extremely helpful. And then the other thing of course is providing them with, you know all necessary means of filling\u2063 them in on what&#8217;s happening with their parcel tracking\u2063 numbers, et cetera, et cetera. <\/p>\n\n\n\n<p>Okay, so that pretty much wraps it up for our little demonstration here about how to use our eBay email order responder. I hope that&#8217;s giving you some ideas. It&#8217;s free to use, it&#8217;s there. So, hey, why not help to\u2063bring down your, your defect and neg negative feedback\u2063 rating on your eBay store? Hope you find this helpful.<\/p>\n\n\n\n<p>We offer a 14 day free trial on all of our platforms.. Amazon included.<\/p>\n\n\n\n<p>\ud83d\udd25\ud835\udddd\ud835\uddfc\ud835\uddf6\ud835\uddfb \ud835\udde6\ud835\uddf0\ud835\uddee\ud835\uddff\ud835\uddf0\ud835\uddf6\ud835\ude01\ud835\ude06 \ud835\udde0\ud835\uddee\ud835\uddfb\ud835\uddee\ud835\uddf4\ud835\uddf2\ud835\uddff \ud835\udddb\ud835\uddd8\ud835\udde5\ud835\uddd8:<br>\u27a1\ufe0f <a href=\"https:\/\/www.scarcitymanager.com\/register.php\" target=\"_blank\" rel=\"noopener\">https:\/\/www.scarcitymanager.com\/register.php<\/a><\/p>\n\n\n\n<p>\ud83d\udd14 \ud835\udde6\ud835\ude02\ud835\uddef\ud835\ude00\ud835\uddf0\ud835\uddff\ud835\uddf6\ud835\uddef\ud835\uddf2 \ud835\udde7\ud835\uddfc \ud835\udde2\ud835\ude02\ud835\uddff \ud835\uddec\ud835\udde7 \ud835\uddd6\ud835\uddf5\ud835\uddee\ud835\uddfb\ud835\uddfb\ud835\uddf2\ud835\uddf9 \ud835\udddb\ud835\uddd8\ud835\udde5\ud835\uddd8 \u27a1\ufe0f <a href=\"https:\/\/bit.ly\/3sH7KLq\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/3sH7KLq<\/a><\/p>\n\n\n\n<p>\ud83d\udd25*\ud835\uddd6\ud835\uddf5\ud835\uddf2\ud835\uddf0\ud835\uddf8 \ud835\uddfc\ud835\ude02\ud835\ude01 \ud835\uddfc\ud835\ude02\ud835\uddff \ud835\udde9\ud835\uddf6\ud835\uddf1\ud835\uddf2\ud835\uddfc \ud835\uddfc\ud835\uddfb \ud835\udde6\ud835\uddf0\ud835\uddee\ud835\uddff\ud835\uddf0\ud835\uddf6\ud835\ude01\ud835\ude06 \ud835\udde0\ud835\uddee\ud835\uddfb\ud835\uddee\ud835\uddf4\ud835\uddf2\ud835\uddff\ud835\ude00 \ud835\udde6\ud835\ude02\ud835\uddfd\ud835\uddfd\ud835\uddf9\ud835\uddf6\ud835\uddf2\ud835\uddff \ud835\udde5\ud835\uddf2\ud835\uddfd\ud835\uddff\ud835\uddf6\ud835\uddf0\ud835\uddf2\ud835\uddff \ud835\udddb\ud835\uddd8\ud835\udde5\ud835\uddd8:<br><a href=\"https:\/\/www.scarcitymanager.com\/blog\/supplier-repricer\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.scarcitymanager.com\/blog\/supplier-repricer\/<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-this-might-also-be-interesting-for-you\"><strong>This might also be interesting for you:<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.scarcitymanager.com\/blog\/amazon-supplier-inventory-management\/\" target=\"_blank\" rel=\"noopener\">Amazon Supplier Inventory Management<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.scarcitymanager.com\/blog\/installing-scarcity-managers-google-chrome-extension\/\" target=\"_blank\" rel=\"noopener\">Installing Scarcity Managers Google Chrome Extension<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.scarcitymanager.com\/blog\/top-5-niches-on-ebay-home-garden-in-october-2022\/\" target=\"_blank\" rel=\"noopener\">Top 5 Niches on eBay Home &amp; Garden in October 2022<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How To Reduce Your eBay Defects Using The eBay Email Autoresponder Defects &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"ast-button\" href=\"https:\/\/www.scarcitymanager.com\/blog\/how-to-reduce-your-ebay-defects-using-the-ebay-email-autoresponder\/\"> <span class=\"screen-reader-text\">How To Reduce Your eBay Defects Using The eBay Email Autoresponder<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":1705,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[8],"tags":[41,40],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Reduce Your eBay Defects Using The eBay Email Autoresponder<\/title>\n<meta name=\"description\" content=\"In This Blog, I am going to show you how to reduce your eBay Defects Using The eBay Email Autoresponde. 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